01General provisions
Yol Yoldaşı (hereinafter the "Platform") is a digital service operated by Burncode LLC that organizes shared trips between drivers and passengers. The Platform itself is neither a transport operator nor a freight forwarder; it merely establishes a connection between users.
Every person using the Service is deemed to be a natural person who has reached the age of 18 and is subject to the legislation of the Republic of Azerbaijan. Creating an account by persons lacking legal capacity is prohibited.
02Account and registration
During registration, providing a real phone number, first name, last name, and identity document details is mandatory. Entering false or fabricated information may result in the permanent blocking of the account.
- Each person may hold only one account.
- The security of the password and login credentials is the user's responsibility.
- Notify us immediately of any unauthorized use of your account.
- To obtain driver status, photographs of the vehicle, driving license, and technical passport must be uploaded and approved by an administrator.
03Driver obligations
When acting as a driver, you undertake to comply with the following conditions:
- Hold a valid driving license and a vehicle that has passed technical inspection.
- Maintain active mandatory state insurance.
- Bear responsibility for the life and health of passengers during the trip.
- Not deviate from the announced route, time, and price without agreement in the agreed manner.
- Not get behind the wheel under the influence of alcohol, narcotics, or any other intoxicating substance.
04Passenger obligations
As a passenger, it is your obligation to arrive for the trip on time and to treat the driver's vehicle and other passengers with respect.
- Cancelling a trip without reasonable grounds after booking confirmation may result in a lower rating.
- You bear financial liability in the event of damage caused to the vehicle.
- Leaving a review after the trip builds trust for other users.
05Payment and pricing
All payments are made through the EPoint payment system or, within the mobile application, via App Store / Google Play in-app purchase. The Platform does not store your card details on its own servers.
The price is set by the driver and is fixed for the passenger at the moment of booking. The Platform withholds a certain percentage of the amount as commission; this percentage is displayed within the application.
06Cancellation and refunds
If cancelled 24 hours or more before the trip — full refund. If cancelled with less than 2 hours remaining — 50% of the payment is retained. If cancelled by the driver, the full amount is returned to the passenger and the driver's rating is affected.
The time for a refund to return to the bank may vary between 3–10 business days depending on the card issuer.
07Cargo transport rules
The transport of items prohibited by law (narcotics, weapons, explosives, goods that violate customs regulations) via the Freight module is strictly prohibited. In such cases, full legal liability rests with the sender.
08Prohibited conduct
- Threats, insults, or discrimination against other users.
- Offering or accepting payment outside the Platform.
- Use of fake ratings, fake accounts, or automated means.
- Attempting to disable the Platform's security mechanisms.
09Limitation of liability
The Platform bears no direct liability for any damage, accident, delay, or dispute arising in the course of dealings between users. We are solely an intermediary technical service. In the event of a dispute, our support team assists in gathering information and evidence.
10Amendments and termination
These terms may be amended from time to time. Notice of material changes is sent within the application. Your continued use of the Service means that you accept the new terms.
You may delete your account at any time from the profile section. After deletion, your data is archived for the period established by law, after which it is permanently deleted.
If you have any questions — get in touch with us. Contact →